Privacy Policy

Team Up ("we", "us", "our") operates the Team Up Discord bots and the teamupgg.com website (collectively, the "Service"). This Privacy Policy describes how we collect, use, store, and protect information when you use our Service. By using Team Up, you consent to the data practices described in this policy.

Team Up provides competitive gaming tools for Discord communities, including Elo rating systems, matchmaking queues, leaderboards, hosted lobbies, and tournament management. We are committed to collecting only the data necessary to provide these services.

Team Up stores data in order to function. Team Up does NOT log or in any way store messages that are not Team Up commands. We collect the following categories of data:

We use the data we collect to:

• Provide and maintain Elo ratings, leaderboards, and matchmaking services
• Display public leaderboard pages on teamupgg.com
• Process match results and calculate accurate rankings
• Manage matchmaking queues and team formation
• Assign and update Discord tier roles based on ratings
• Send webhook notifications for match results (when configured by admins)
• Process premium subscriptions and manage feature access
• Analyze website usage to improve our services
• Respond to support requests

Our website uses the following tracking technologies:

• Google Analytics: Used to understand how visitors interact with our website. Google Analytics uses cookies to collect anonymized usage data. You can opt out by installing the Google Analytics Opt-out Browser Add-on.
• Google AdSense: We display advertisements on some pages (such as blog posts and documentation) through Google AdSense. Google and third-party vendors use cookies — including the DoubleClick/DART cookie — to serve ads based on your prior visits to this and other websites. You can opt out of personalized advertising in your Google Ads Settings, or read more about how Google uses cookies in advertising.
• Cloudflare Web Analytics: A privacy-first analytics tool that does not use cookies or track individual visitors. It collects aggregated metrics only.
• Essential Cookies: Used for session management on the admin dashboard. These are necessary for the service to function and cannot be disabled.

We do not sell your personal data. We share data only with the following third-party services that are essential to operating Team Up:

• Amazon Web Services (AWS): Our backend infrastructure, including database storage (DynamoDB), runs on AWS in the US-East-2 (Ohio) region.
• Cloudflare: Provides our website hosting, CDN, and worker infrastructure for processing Discord interactions.
• Discord: We interact with the Discord API to receive commands, send responses, and manage roles.
• Stripe: Processes premium subscription payments securely.
• Google Analytics: Collects anonymized website usage data.
• Google AdSense: Serves advertisements on some pages and may use cookies to personalize the ads shown.

Leaderboard data (player usernames, ratings, and match statistics) may be displayed publicly on teamupgg.com if a server admin enables the public leaderboard feature. Server admins control whether their community's leaderboard is publicly visible.

We retain your data for as long as the Discord server uses Team Up or until you request deletion. Specifically:

• Player ratings, match history, and statistics are retained while the server actively uses Team Up
• When a server removes the Team Up bot, server admins can request full data deletion
• Individual players can request removal of their personal data at any time
• Website analytics data is retained according to Google Analytics and Cloudflare's standard retention policies
• Payment records are retained as required by applicable financial regulations

We take reasonable measures to protect your data, including:

• All data in transit is encrypted using TLS/HTTPS
• Database access is restricted with IAM policies and API keys
• Discord interaction requests are verified using Ed25519 signature validation
• Admin dashboard access requires Discord OAuth authentication
• Payment processing is handled by PCI-DSS compliant Stripe

While we strive to protect your data, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request your data in a machine-readable format
• Objection: Object to certain types of data processing

For EU/EEA residents (GDPR): We process your data based on legitimate interest to provide the Service. You have the right to lodge a complaint with your local data protection authority.

For California residents (CCPA): You have the right to know what personal information we collect, request deletion of your data, and opt out of the sale of personal information. We do not sell personal information.

Most of the data Team Up collects can be removed via Discord commands. Server admins can delete leaderboards, reset player data, and remove match history directly through the bot.

For complete data removal or any data requests that cannot be handled through commands, please reach out via the Team Up Discord support server or email support@teamupgg.com. We will respond to data removal requests within 30 days.

Team Up is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal data, please contact us and we will promptly delete it. Users must meet Discord's minimum age requirement to use our Service.

We may update this Privacy Policy from time to time. We will notify users of significant changes through our Discord support server or by updating the "Last Updated" date at the top of this page. Your continued use of Team Up after changes are posted constitutes acceptance of the updated policy.