Refund Policy

• 30-day money-back guarantee on purchases made on teamupgg.com: ask from your Billing history and the refund is instant.
• After 30 days, ask anyway. For the first 4 months most requests are still refunded automatically.
• A refund takes back what the purchase gave you: the cosmetic, the league time, the pass.
• Purchases made inside Discord are refunded by Discord, not by us.

Ask within 30 days of a payment and you get all of it back, right away, no questions asked. That covers:

• Cosmetics and bundles (nameplates, badges, page themes).
• Gifts nobody has claimed yet.
• The season pass, before you've claimed any premium reward.
• Pro and Unlimited time bought once, applied to a league or not.
• Subscription charges for Pro, Unlimited and White Label: the first one and every renewal, each for 30 days.

The money goes back to the card you paid with. Banks usually show it in 5–10 business days. The few exceptions are under "When we look at it first".

Ask anyway. Today, for the first 4 months after a payment, most refunds are still automatic:

• Cosmetics, unclaimed gifts, an unused season pass, and Pro or Unlimited time not applied to a league yet: refunded in full.
• A subscription charge (including White Label): the part of the billing period you haven't used yet is refunded, and the subscription ends.

Past 4 months, or for anything else, a person looks at it and answers within 3 business days. This part is how we work today rather than a promise, and we may change it; the 30-day guarantee won't shrink for purchases already made.

• Cosmetics: removed from your account and unequipped. A copy you got another way (a gift, a crate, a free claim) stays.
• Gifts: the gift link stops working.
• Season pass: the premium track ends. Rewards you already claimed stay yours.
• League time bought once: the time left from that purchase is taken back from the league. Time already used isn't.
• Subscriptions: the subscription is cancelled and the league goes back to the Free plan. Your leaderboards, matches and history stay.

Supporter points and roles you earned are not taken back.

These still get refunded in most cases; a person just checks them first, and answers within 3 business days:

• Purchases older than 4 months.
• A gift that has already been claimed (we can't take it back from the person who has it).
• A season pass after premium rewards were claimed.
• League time applied to a league more than 30 days ago, and a subscription charge that isn't the latest one.
• Featured placement and API Scale purchases.
• Anyone who has already had 2 automatic refunds in the last 12 months.

Trying a plan is safe. If Pro, Unlimited or White Label isn't right for your league, ask within 30 days of the charge for a full refund, instantly; the subscription is cancelled with it. Later in the billing period you can still get the unused part back, or cancel any time from Subscriptions and keep the plan until the end of the period you paid for. Free trials aren't charged at all if you cancel before they end.

Plans bought through Discord (the app store or /subscription buy) are paid to Discord, and only Discord can refund them, under Discord's own terms. Ask through Discord support.

1. Sign in with the account you paid with and open Billing history.
2. Press Request a refund on the payment. You'll see whether it's instant and what it takes back before you send it.
3. Pick a reason and send. Instant refunds are done at once; the rest are answered by email within 3 business days.

Can't sign in? Email support@teamupgg.com with the email on your receipt. Never send card details.

If you don't recognise a charge or want your money back, a refund here is faster than a dispute with your bank, and it's usually instant. A disputed payment loses what it bought while the bank decides.

This policy adds to the rights you have under the consumer law where you live; it doesn't take any away.